Removal of TLS 1.0 support

Brightidea will remove support for TLS 1.0 encryption on July 1st, 2017. TLS 1.1 and 1.2 will continue to be fully supported.

What is TLS?

TLS stands for “Transport Layer Security.” It is a protocol that provides privacy and data integrity between two communicating applications. It’s the most widely deployed security protocol used today, and is used for web browsers and other applications that require data to be securely exchanged over a network. TLS ensures that a connection to a remote endpoint is the intended endpoint through encryption and endpoint identity verification.

Why is this happening?

Transport Layer Security (TLS) 1.0 is a 15 year old protocol used for encrypting communications between a browser and a web server. TLS 1.0 has a number of potential vulnerabilities and is no longer considered to be secure.

What is the change?

Brightidea is disabling support for the TLS 1.0 encryption protocol. Any attempt to access Brightidea using TLS 1.0 will result in an error page and the connection will fail. 

How will customers be impacted?  

TLS v1.1 or above must be enabled as of July 1st, 2017 in an effort to maintain the highest security standards and promote the safety of Brightidea customer data. 

After July 1st, 2017, users will not be able to access Brightidea sites unless they update their browser.

What needs to be done?

TLS v1.1 or above must be enabled as of July 1st, 2017.

    • This applies to IE 9 and 10 only since other browsers don’t use TLS 1.0.
      • Internet Explorer 10 and below users will need to be configured to allow TLS 1.1:
        1. Go to Tools and select Internet Options
        2. Select the Advanced tab in Internet Options
        3. Enable (check) "Use TLS 1.1" and "Use TLS 1.2"
        4. Click OK

Any custom API applications will not be able to access the Brightidea API if they do not support TLS 1.1 or above. Such applications must be upgraded as well.

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