Understanding Submission 'Categories'



Categories help organize submission in your Challenge/Site. Having the category submission when entering idea helps the administrator monitor which ideas are coming in as well as help prioritize any ideas they may be looking for.

Categories also help users have a better and more clear visualization of which ideas are being submitted.

Other Benefits:

  • The user can subscribe to a category so they can view only those submissions.
  • Categories also aid in keeping the Site goal from beginning to end.
  • Categories are also most commonly used for the following four purposes:
  • Routing of ideas to different experts for evaluation
  • Routing of ideas to different implementation teams
  • Reporting purposes to better understand either pain points, solutions, etc that have been suggested by your community.
  • End User filtering of ideas submitted during the community collaboration phase.

 Table of Contents

Getting Started:

      • Login as a Site or System administrator
      • Select Site Setup > Ideas Tab > Categories

Enter New Category:

      • Enter in Text for the Category and Select " + Add" to add a new category 

To Delete / Remove a Category: 

      • Select "Delete" next to the applicable name.  
        • WARNING: PLEASE REFRAIN from deleting categories if there are existing ideas.


      • When deleting a category, the adminstrator will be prompted to either delete the existing ideas in that category, or move them to another category. 
      • The administrator must make sure to move ideas if they wish to save any data in their Site

Edit a Category:

      • The administrator can always edit any existing categories to a new name by just editing the title of the current category
      • It will reflect with all ideas in that Site.

Change Order of Categories:

      • The administrator can also change the order by clicking and dragging the bars in whichever order you select.

Change the "Categories" label for your end users:

      • Also - the administrator can edit the text of the Categories field on the submission form
        • Navigate to Site Setup > Ideas > Submission Form
        • Refer to this article for more information

Assign Image to Category for use in Idea Boards:

  • Expanded the utility of Idea Boards by allowing administrators to assign images to each Idea Category automatically as ideas come in.  If idea submitters don't add images for ideas, this feature ensures that Idea Board lists still look great.
  • Important Note: This is a BETA feature and must be enabled under Site Setup 'Beta' tab.
  • Once enabled, administrators can assign individual images to idea categories by selecting the "Upload Category Image" button
    •  When the category is selected on idea submission, the idea image will automatically update to reflect the category image uploaded


Change the Category for Idea(s) in Pipeline Management

  • The administrator is able to change category of an idea in Pipeline Management.
  • The Pipeline 'Actions' menu allows the administrator to change category on the selected ideas(s) in both the List and Step views.
  • Please note:
    • No email is sent to idea submitter or idea subscriber(s)
    • Users who are alerted via Category do not receive alerts if any idea's categories are changed. 

Step View

  • To edit an idea category from the Step View, the administrator can click on the idea(s) and either click the "Actions" button or right click and then select "Change Category"

    • Once "Change Category" is selected the administrator will see a pop up box to select the new category for the idea:

    • To submit the change click "Change Category" 

    • After "Change Category" is submitted the user will see a pop up confirming that change 

List View

  • There are two ways to edit an idea category from List View
  • One way is to highlight the idea(s) by selecting the checkbox in the left column and then click the "Actions" button or right click and then select "Change Category"
  • Once "Change Category" is selected the administrator will see a pop up box and go through the same process as in Step View

  • The second way to change an idea category from List View is with Inline Editing
  • To begin make sure that "Category" is an enabled column in the List View by selecting "Category" from the gear icon:

  • Navigate to the "Category" column and click directly on the idea category:

  • The administrator will be prompted to select a new idea category from the drop down menu:

  • Once selected the administrator can click anywhere outside of the category box and the new category will automatically save:


Important Things to Note:

  • NEW Initiatives MUST have at least one Category. If your Initiative only has one Category, the Submission Form will automatically hide the Category field.
  • Categories can be setup with alerts based on new ideas in those categories submitted.
  • Refer to this article to learn more about category alerts
Was this article helpful?
4 out of 4 found this helpful
Have more questions? Submit a request


  • Avatar

    Hello! Is there any way to filter more than one category at the same time? For example.: Widget. Thank you.

  • Avatar
    Anthony Madama

    Hello -

    At this time, there is no way to filter more than just one category - you can do that through the WebStorm Admin interface, not in the front end WebStorm unfortunately.



  • Avatar
    Damian Dugdale

    Is it possible to have nested categories?

  • Avatar
    Brightidea Support

    Hello Damian,

    There is no functionality in the software to support nested categories at this time.

    However, Brightidea is always looking for great ideas to make our software better. We therefore strongly encourage you to submit this enhancement request to “IdeaSpace” (http://ideas.brightidea.com).  This will allow all Brightidea clients to collaborate and vote on their favorite ideas – including yours!

    Our Product team will then select the most popular ideas and incorporate them into our software roadmap for development.

    Thank you,

    Brightidea Support


  • Avatar
    Kuhan Milroy

    What is the current max amount of categories a webstorm can have?

  • Avatar
    Brightidea Support

    Hi Kuhan,

    There is no limit on categories in the system.

    Thank you,

    Ron Orlovetskiy

    Brightidea Support

  • Avatar
    Bhattacharya, Jaideep

    Hi - is there any way i can delete ALL categories. I dont want this functionality as i submit an idea. However the systems keeps asking for have atleast one category.

  • Avatar
    Brightidea Support

    Hello  Jaideep,

    Categories are part of the core requirements for idea submission (including title, description and status). It's not possible to completely remove them in the software.

    Please let me know if there is anything else.

    Thank you,

    Brightidea Support

  • Avatar
    Perrine, Cynthia L.

    Is the only way to subscribe to a category to view an idea within that category and hover of the category name? Or is there a quicker way for users to subscribe to categories?

  • Avatar
    Brightidea Support

    Hi Cynthia,

    That is correct, the only way is to do it on the view idea page and selecting the subscribe icon.

    Please let me know if you have any further questions on this topic.

    Thank you,

    Brightidea Support

  • Avatar

    Hello Ron,
    Are categories still a part of the core requirement of the idea submission?. Or now I could not use this feature?

    Best Regards,

  • Avatar
    Damian Dugdale

    Oscar, just have one category and then during the idea submission process the category option doesn't show.

  • Avatar
    Stephanie Wunning

    On the submission form, it is possible to change the category question to a checkbox so that the user can select multiple categories?

  • Avatar
    Dugdale Dugdale

    @Stephanie no you can't do that .. if you wanted multiple choice it has to be an additional submission form question

  • Avatar

    I can set categories. But I can't use Category assignment, is that some advanced feature not avaiable for ideabox?