What if I am not getting any emails?
If you are not receiving emails from WebStorm, please check the following:
- Is Turn off all Emails turned on in WebStorm options? (WebStorm / Enterprise Setup --> Site --> Components)
- Are emails disabled for your profile? (Check profile settings in My Profile --> Edit My Profile)
- Does your email client have rules or filters?
- Check spam/junk folders
- Is email digest turned on where it will hold your emails for a certain time and/or day? (check profile settings)
- Should Brightidea domain be whitelisted in your internal network?
- See this article for more info
- If its a registration email you are not receiving, please check any domain, IP, or any SSO restrictions
- Please submit a ticket to our Support Portal if you are still having trouble