How does the 'Report Abuse' process work?


Question:

How does the 'Report Abuse' process work?

Answer: 

  • There is a report abuse portion of the comments in WebStorm to flag inappropriate comments.
 
 
  • Once selected, the user will get a popup box to send an abuse report:
 
 
  • The Report Abuse emails are sent to the email address populated in the Contact Email Address field in WebStorm for that idea.
    • If that is blank, it will default to a back end admin address. Please contact your Brightidea representative if you need this modified.
  • Administrators can then hide the comments if you wish by selecting the circle icon above the comment.
 
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Comments

  • Avatar
    Kathy Ternes

    Is there a way to remove or hide this field in 2.0?

  • Avatar
    Rob Poole

    Asking again... can we remove this field? Thusfar all of the abuse reports we have received have been mistaken clicks by team members.

  • Avatar
    Daniel

    Hi Rob,

    There is currently no option to remove the Report Abuse button. It may be possible to hide it with custom CSS.

    You could also disable the Abuse Report email that goes out.

    Best,
    Daniel

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