All Brightidea System generated emails originate from smtp01.brightidea.com (220.127.116.11 & 18.104.22.168).
Customer-side e-mail administrators should ‘whitelist’ our mail server host name (smtp01.brightidea.com) according to their specific anti-spam solution.
By ‘whitelist’, we are referring to the list of known-good host names and/or IP addresses permitted through the Anti-Spam filter
For Brightidea sites on the European Data Center, emails originate from "smtp.eu.brightidea.com", this is the domain that should be used for whitelisting purposes.
Additionally, Client-side DNS administrators can modify/create a SPF record in their domain’s DNS zone.
- By adding the following to your domain’s SPF record: include:spfva.brightidea.com or include:eu.brightidea.com (for EU sites) you are specifying that Brightidea’s mail server is capable of sending legitimate mail for your domain.
- This is used by other mail servers and spam filters to verify that the mail being received from xyz.com domain is authorized to be sent out from xyz.com domain.
If you set your Brightidea contact email to email@example.com then you need to create the following SPF record:
Value: v=spf1 include:spfva.brightidea.com -all
Brightidea cryptographically signs all system generated email using a 1024 bit key.
- By adding the following CNAME record: brightidea._domainkey -> dkim.brightidea.com you can validate the email generated from Brightidea’s servers.
If you set your contact email to firstname.lastname@example.org then you need to create the following record:
- We do not recommend using any IP addresses for DNS / White-Listing purposes as those can change dynamically in the future and are outside of our control.
- The information in this article is typically only required if your Brightidea site is using a custom contact address with a non-Brightidea domain (e.g. email@example.com).
- If your Enterprise/Pipeline contact address is utilizing our standard domain (e.g. firstname.lastname@example.org), no DNS/SPF changes are needed on your side.