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Posting and viewing 'Admin Comments'

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To make an administrative comment, an administrator must select the "Update from Admin" option from the dropdown menu in the comments section on the View Submission 2.0 page:                              

Screen_Shot_2017-06-23_at_12.42.40_PM.png

 

  • Admin comments have the following characteristics:
    • Visually distinct
    • Pinned above other comments
    • Listed chronologically 
    • Reflected in Ideas Reports under "Comments" field

Screen_Shot_2017-06-23_at_12.43.43_PM.png

 

  • Once the comment is conducted by the administrator, they have the option to "Unpin" the comment:
Screen_Shot_2017-06-23_at_12.44.13_PM.png

 

  • Administrator will get confirmation upon selection of the pin:                                              
Screen_Shot_2017-06-23_at_12.45.46_PM.png

 

Important Things to Note:

  • Idea submitters will get email notifications per comments to their ideas, regardless of admin or non admin comment.
  • Admin comments are visible to end-users as well as administrators.
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Comments

  • Avatar
    Kathy Ternes

    Why would you use the Admin Comment feature instead of the Comment feature?  Is this just so the Suggester can see that the comment came from someone in the Admin capacity?  I'd like it better if an Admin comment were private - only visible by Admins.

  • Avatar
    Ron

    Hi Kathy,

    Admin comments get highlighted and pinned to the top of the comment thread and allow users who are viewing the idea to see important comments from administrators.

    Thank you,

    Ron Orlovetskiy

    Brightidea Support

  • Avatar
    Kelly Miller

    Agree with Kathy. We are using it as a tool to be able to track who we have talk to about the idea and kind of a personal notes section. Is there another way to do this?

  • Avatar
    Ganesh

    I have the same request as Kathy and Kelly. Any way to keep the administrator comments private?

  • Avatar
    Ron

    Hi Ganesh,

    Unfortunately, there is still no way keep the admin comments private.

    Please let me know if you have any other questions.

    Best,
    Brightidea Support

  • Avatar
    Stephanie Hegarty
    Hi Ron, I have similar interests with the above comments. What would you recommend is the best vehicle to capture updates from the submitter to the administrator without using a development tool step? For Kelly's notes section inquiry, could she use the "additional info field" and create a multiple line text box for notes? Is the additional info tab visible to end-users? Thanks, Stephanie
  • Avatar
    Ron

    Hi Stephanie,

    Additional info is not visible to end-user, the only option here would be to use the comment thread to communicate with the end user.

    Please let me know if you have any other questions here.

    Thank you,

    Brightidea Support

  • Avatar
    Stephanie Hegarty
    I'm going to answer my last two questions based on further research.... Additional info section is only visible to admins so that would work for admin notes. I look forward to your thoughts on what vehicle you would recommend to capture updates of the end user.
  • Avatar
    Lucie Sanchez - Product Management

    Does the Administrator need to be a System Administrator (Enterprise Set-Up) to make an "Update from Admin" comment, or is it sufficient for the Administrator to be a WebStorm Administrator?

  • Avatar
    Daniel

    Hi Lucie,

    WebStorm admins will be able to post admin comments in any initiative where they are configured as admins. Enterprise admins can post admin comments in any initiative.

    Best,
    Daniel