Magic Inbox and Email Submission


Allow any of your Users to send Submissions at any time with our Magic Inbox and Email Submission features! Any User (whether they are registered or not) can send an email to a specific email address to create a Submission automatically.

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Admins can configure their Magic Inbox and their Email Submission at the Initiative-level only (this feature is not available at the Enterprise-level). Admins can locate this setup area by navigating to their Site Setup > Mail tab.

 

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Creating a Mailbox for Email Submission

When an Admin chooses to "Create a Mailbox", they will see a screen that displays a field for the Mailbox address. This field allows you to choose a subdomain (typically the name of the Initiative) followed by the Brightidea URL of your affiliate. Please Note: Custom domains are not supported for Mail Submission feature, the selected email domain must utilize "brightidea.com".

Each Initiative can have their own Mailbox, or multiple Mailboxes, set for any Initiative.

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When a Mailbox is created, Admins will also see a field to set the Category for the Mailbox. Every Submission that is sent to that address will automatically be associated to that assigned Category. Additionally, emails sent to the defined address will submit to that Initiative with the following information:

  • The sender’s email address is submitter
  • The email subject line is the title
  • The email body is the description
  • A hashtag followed by text will post as a tag (example: #innovation)
  • Any email attachments will post as attachments on the submission, with the first attachment becoming the idea image

Additional submission questions on the submission form, including required questions, cannot be completed using Email Submission and will be left blank. The submitter can edit the submission afterward to fill any incomplete fields.

Submission confirmation emails will send once a Submission has been emailed into the Initiative. 

 

Setting up a Magic Inbox

When setting a Mailbox as a Magic Inbox, Admins must first decide which Initiative they want to connect their inbox to (the Magic Inbox can currently only be assigned to one Initiative per domain). The domain of the email you are using to access your Brightidea will populate into the "Sender Domain for Magic Inbox" field.

If the domain of the email you are using is available, then a green Available tag will appear. If the field shows as Unavailable, then the domain you are using is currently connected to another Magic Inbox.

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Then check the box for "Make this a Magic Inbox" if the chosen Mailbox is to be set as Magic Inbox for the Initiative. 

Now that the Magic Inbox has been created, all Submissions that are sent to my@brightidea.com from any account using your sender domain, will be "magically" routed to this Initiative. We configured the mailbox my@brightidea.com on our end to check the sender's domain and check if there is an existing Inbox associated to that domain.

Additionally, the Users do not need to have a registered account to send to a Magic Inbox. Any User with the sender domain can send in a Submission, and then once they register their account for the first time, their Submission will be automatically created.

If Admins wish to configure more options for their Magic Inbox, these options live under System Setup > Beta tab. The options available range from allowing Unregistered Users to send in Submissions, posting Submissions immediately, and holding Submissions until the User registers.

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Comment Submission

Administrators may also enable comments via email and define the email domain. All users will then receive an email update that a comment has been made on their Submission, or that another user has replied to their comment. They may then send an email reply with their own comment.

 
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Important Notes

  • When the submission is posted, all necessary points (for the user and submission) are reflected as if it were submitted through the Initiative.
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Comments

  • Avatar
    Vicky Sell

    Do you know yet when this will come out of beta and be released?

    Thanks

  • Avatar
    Anthony Madama

    Hi Vicky -

    This feature is still fairly new - I can however enable it it for you in your system, perhaps in a test WebStorm so you can check it out?  Let us know! 

    We are hoping to push it to our normal setup area very soon, Thank you!

    Best, Anthony

  • Avatar
    Carmelo Iaria

    Hi,
    two questions:

    1. this post is from from 2013 indicating the feature in BETA: as it been released yet?
    2. on our Webstorm instance I do not see the "Mail" tab: is it a version issue or a configuration issue?

    thanks
    Carmelo

  • Avatar
    Ron

    Hi Carmelo,

    This would still be considered a beta feature, it's not included in the out of the box software. If needed, please enable the "Mail Tab" under the WebStorm Beta tab in your Webstorm setup area.

    Let me know if you have any other questions.

    Best,
    Brightidea Support

  • Avatar
    Carmelo Iaria

    Thanks Ron,
    I have now enabled the beta feature.

    thanks!

  • Avatar
    Stephanie Hegarty

    Hi Ron,

    Is it possible for this functionality to exist without the Mail tab enabled?

    Thanks,
    Stephanie

  • Avatar
    Ron

    Hi Stephanie,

    The beta 'mail' tab should be enabled in order to configure the mail boxes for each category in your WebStorm.

    Thanks,
    Brightidea Support

  • Avatar
    Stephanie Hegarty

    Hi Ron,

    Yes that makes sense. I guess my question was more directed at the comment submission portion and how the end user can respond via email to post a comment.

  • Avatar
    Ron

    Hi Stephanie,

    When the comment reply feature is enabled in the 'Mail' tab, a user who receives a comment notification email can reply to that email and their comment will be posted as a reply.

    Let me know if that answers your question.

    Thanks,
    Brightidea Support

  • Avatar
    Stephanie Hegarty

    I have a scenario right now where a user responded to one of the system based emails. The email came into our team's mailbox and when I checked the idea, the comment was also posted there. So I'm trying to determine if the user only sent the email and it automatically posted his content as a comment or if the user did two separate actions, respond to the email and posted a comment on his idea.

  • Avatar
    Ron

    Hi Stephanie,

    That sounds like the user performed two different actions if the 'mail' tab was disabled and comment reply emails were never emailed before.

    Thanks,
    Brightidea Support

  • Avatar
    Stephanie Hegarty

    Okay thank you for the confirmation! (as always, very helpful)

  • Avatar
    Stephanie Hegarty

    Ron, I just did a test and replied to a system generated email that notified me someone had commented on my idea. The email reply DID show up on the idea comment feed as a response to the respective comment.... FYI :) I thought it was odd seeing your note above so I wanted to share with you.

  • Avatar
    Ron

    Hi Stephanie,

    It must be the case that you had or have the mail tab enabled where the comment reply was tested. If that was the case, it will indeed post the reply as a comment.

    You can double check in WebStorm setup.

    Thanks,
    Brightidea Support