Support Portal
- ★ Top 10 Checklist for Launching your Brightidea!
- ★ Role Descriptions
- ★ Getting Started with Brightidea Mobile!
- ★ Things You Should Know Before Making Changes to Your SSO Configuration
- ★ Single-Sign-On (SSO) Setup Guide
- ★ More information about Brightidea's API
- ★ Fall 2023 Product Update
- ★ Getting Started with Brightidea Pipeline Management
- ★ View Idea 3.0
- ★ Business Impact
Knowledge Base
Memo
Whiteboard
Getting Started with Brightidea
Getting Started & Brightidea Guides
- ★ Top 10 Checklist for Launching your Brightidea!
- Standalone Installation for Microsoft Teams App
- Brightidea for Microsoft Teams
- Submitting a Support Ticket
- Available Exports/Reports in Brightidea
- Set your Company Brand into your Brightidea
End-User "How-To's"
- Viewing Available Brightidea Apps
- Understanding 'Initiative Access' and 'User Restrictions'
- Login / Register
- Reset Your Password
- Edit Your Profile
- Creating a Submission
User Roles in Brightidea
- ★ Role Descriptions
- Licensing Management
- Understanding 'Analyst Role' Permissions
- Understanding 'System Administrator' Permissions
- Understanding 'Pipeline / Initiative Administrator' Permissions
- Understanding 'Community Administrators' Permissions
Brightidea Mobile
- ★ Getting Started with Brightidea Mobile!
- Using the Brightidea Mobile Application
- What should I know about metrics in regards to Brightidea Mobile?
- How can I change the design / colors of our mobile app?
- How does Brightidea Mobile Single-Sign-On (SSO) work?
- Will the Brightidea Mobile Initiative list respect group restriction?
Single Sign On (SAML 2.0 SSO)
- ★ Things You Should Know Before Making Changes to Your SSO Configuration
- ★ Single-Sign-On (SSO) Setup Guide
- Preventing or Resolving Issues Caused by Duplicate Accounts
- SSO Link Issue in Microsoft Office Products
- Azure Active Directory integration with Brightidea
- Updating Your SSO Certificate
API
Brightidea Updates & Information
Compliance
Alerts & Updates
- Alert - Issue with Submission Form not displaying all questions *RESOLVED*
- Alert - Service Disruption - July 17th 2023 *RESOLVED*
- Alert - Issue with pages and navigation bar intermittently not loading *RESOLVED*
- Alert - Service Disruption - March 20th 2023 *RESOLVED*
- Alert - Service Disruption - January 23rd 2023 *RESOLVED*
- Alert - Issue with Brightidea Whiteboard functionality - April 20th 2022 *RESOLVED*
Product Release Notes
- ★ Fall 2023 Product Update
- Product Release Notes - November 29, 2023
- Product Release Notes - November 15, 2023
- Product Release Notes - November 8, 2023
- Product Release Notes - November 1, 2023
- Product Release Notes - October 24, 2023
General Information
- Data Privacy Framework (DPF) Program
- Brightidea Cookie Notice
- Data Transfer Impact Assessment
- Government Data Request Policy
- Brightidea CSA STAR Self-Assessment
- Data Access and Export
Integrations
Apps
Start Phase
- Idea Box
- Scout (Identify New Technology for Products and Processes)
- Explore (Explore A New Market Opportunity)
- Discuss (Initiate Engagement)
- Name (Generate a Name)
- Optimize (Improve a Business Area)
Expand Phase
- Apply (Product Opportunities for a New Technology)
- Gig (A New Way of Allocating Work Internally)
- Hack (Build Prototypes)
- Incubate (Develop Opportunities)
- Monitor (Track Evolving Trends)
- Pitch (Fund Business Plans)
Scale Phase
Command Center / Pipeline Management
Command Center
- Analytics - Business Impact Dashboard
- Identifying External Users
- Brightidea's Command Center
- Command Center: 'Apps' Pillar
- Command Center: 'People' Pillar
- Command Center: 'Innovations' Pillar
Pipeline Basics
- ★ Getting Started with Brightidea Pipeline Management
- Resend Action Items (BETA)
- Connecting Brightidea to Airtable
- Using Zapier to Connect to Monday.com
- Using Zapier to Connect to Asana
- Using Webhooks to Connect Zendesk to Brightidea
Pipeline Step Tool Types
See all 10 articlesSystem Administration
Brightidea Enterprise Setup & Information
- AI in Brightidea
- Jira Integration Cloud
- How to remove a domain from your Brightidea site
- Jira Integration
- Recently Viewed Pages in Navigation Search
- Creating an Initiative
Security & Administrative Control
- Brightidea + AI Policies
- Users are having trouble accessing Brightidea - What should I do?
- Brightidea License Management
- Provide Non-SSO Access to Your Brightidea
- How can I close, archive, or deactivate my Site?
- Setting the 'Session Timeout' feature in Setup
Users, Profiles & Groups
- "Suggested for You" Tab for User Home (Beta)
- Brightidea's Userhome
- User Home's "My Ideas"
- Understanding 'Profiles' in Brightidea
- Managing user accounts in Enterprise / Site Setup
- Expertise on Submission and User Profile
Customization
- Idea Code Customization
- Copy/transfer custom design between your Brightidea Initiatives
- Admin Navigation Bar
- Setting up 'Dynamic Navigation'
- Customizing 'Labels' in Brightidea
- Enterprise/Initiative Banner
Reporting & Metrics
- Setup Option Logs (BETA)
- "Days in Status" Export
- Community-level Exports/Reports
- Enteprise-level Exports/Reports
- What are 'Asynchronous' or 'Async' reports?
- Setting up Google Analytics in Brightidea
Widgets
- Visual WebStorm List Widgets
- Enterprise My Messages Widget
- Enterprise Campaign List Widget
- Enterprise My Stats Widget
- Enterprise Status Chart Widget
- Enterprise Tag Cloud Widget
Communities
Initiative Administration
Initiative Configuration
- Team Site for Idea Box (BETA)
- Embedded Video Player for Video Attachments
- Word Limit for Submission Form and Development Fields
- Home Page Welcome Header 2.0
- Sticky Note Printer
- Updating/Editing your Initiative
Login & Registration
- Hack Event Registration and Participants Page
- Enabling 'Self Registration' for your Users
- Sending Users 'Registration Invites'
- Applying 'Domain Restrictions' to your Brightidea
- How do I change my password?
- Is registration recorded on WebStorm or Enterprise level?
User Management
- Share Button
- Initiative registration options for Users
- How do I reset a password for a user as an administrator?
- Creating a new User within People Pillar
- How do I change profile information for my Brightidea users?
- How do the "Strong Password Rules" & 'Expire Email Invitation' work?
Idea Submission
- Post Idea 2.0 Page Overview
- Submission Form Builder
- Team Submission
- Evaluations Tab on View Submission Page
- Submission Drafts
- Dependent Submission Form Questions
Idea Management
- ★ View Idea 3.0
- Team Size Limit
- Top Ideas
- Merge Ideas (Parent-Child)
- Apply to Join Button
- User Availability Widget and Finding Teammates Feature
Team Workspace
Blogs
Idea Comments & Votes
- Creating Submission 'Comments'
- Voting on Submissions
- Information about 'Chips Voting'
- User Tagging in Comments
- Can you delete votes from submissions?
- What is 'Enable Promote Reason' / 'Enable Demote Reason'?
Customization & Design
- Where can I find information around CSS?
- File Library
- Creating new/extra pages within Brightidea
- What are the list of pages in WebStorm/Enterprise?
- Can I upload custom font in Brightidea?
- Hide "Contact Us" in the footer
Emails
- SPF & DKIM configuration requirements for Brightidea generated emails
- Brightidea System Email Messages - Dynamic Fields
- Category Alerts
- What is the 'Daily / Weekly' email digest feature?
- Is there an "Unsubscribe" feature the end user has access to for emails being sent to them?
- Is there a way to export all system email messages sent?
Widgets
- Configuring Widgets within Brightidea
- Widget Editor
- Challenge Overview Widget
- How do I allow/not allow JavaScript in 'Text/HTML' widgets?
- 'Invite a Friend' Widget
- 'Phase' Widget