Support Portal
- ★ Top 10 Checklist for Launching your Brightidea site!
- ★ Getting Started with Brightidea Mobile!
- ★ Brightidea Product Release Notes - September 6, 2017
- ★ Things You Should Know Before Making Changes to Your SSO Configuration
- ★ Brightidea SAML SSO Complete Feature Guide
- ★ Getting Started with Brightidea Pipeline Management
- ★ How can I record Projections or Outcomes for my ideas?
Knowledge Base
Welcome & Getting Started with Brightidea
Getting Started & Brightidea Guides
- ★ Top 10 Checklist for Launching your Brightidea site!
- Brightidea Command Center, Pipeline Management & Apps
- How can I start to brand my Brightidea site?
- How can I set my Enterprise site name?
- Enterprise / WebStorm Design & CSS Overview
- Setting Up and Understanding Enterprise Setup
User Roles in Brightidea
- Setting Up and Understanding Brightidea 'System Administrator' Permissions
- Setting Up and Understanding 'Pipeline/WebStorm Administrator' Permissions
- Community Administrators
- Setting Up and Understanding 'Moderator' Permissions
- Understanding the 'Subject Matter Expert' (SME) or 'Evaluator' User Role
Brightidea Mobile
- ★ Getting Started with Brightidea Mobile!
- Using the Brightidea Mobile Application
- What should I know about metrics in regards to Brightidea Mobile?
- How can I change the design / colors of our mobile app?
- How does Brightidea Mobile Single-Sign-On (SSO) work?
- Will the Brightidea Mobile WebStorm list respect group restriction?
End-User "How-To's"
- Login / Register
- Reset Your Password
- Edit Your Profile
- Submit an Idea
- Vote on an Idea
- Comment on an Idea
Brightidea Basics
Alerts & Updates
- Alert - Issue with Brightidea site access - September 13th 2017
- Alert - Issue with Brightidea site access - July 14th 2017
- Alert - Issue with Brightidea site access - March 22nd 2017
- Alert - Issue with Brightidea site access - November 7th 2016
- Scheduled Maintenance: Friday, November 27th 2015 - 10pm EST
- Scheduled Maintenance: Friday, August 14th 2015 - 11pm EST *Update*
Product Release Notes
- ★ Brightidea Product Release Notes - September 6, 2017
- Brightidea Product Release Notes - August 23, 2017
- Brightidea Product Release Notes - August 16, 2017
- Brightidea Product Release Notes - August 9, 2017
- Brightidea Product Release Notes - August 2, 2017
- Brightidea Product Release Notes - July 26, 2017
Brightidea Information
- Removal of TLS 1.0 support
- Is there a 24 Hour emergency support hotline for Brightidea?
- How is Brightidea data stored?
- Which browsers / versions does Brightidea support?
- Information about Brightidea's Production Release
- What is the Architecture / Design of the Cloud Infrastructure at Brightidea?
Single Sign On (SAML 2.0 SSO)
Integrations
Innovation Apps
Command Center / Pipeline Management
System Administration
Brightidea Enterprise Setup & Information
- Creating a new WebStorm in your Brightidea System
- Configuring 'Global Navigation'
- Setting up Submission 'Statuses'
- Brightidea 'Notifications'
- Setting up and sending 'Newsletters' in Brightidea
- WebStorm Requests
Security & Administrative Control
- How can I close, archive, or deactivate my WebStorm?
- Setting the 'Session Timeout' feature in Setup
- Information about 'Simultaneous Login Security'
- What do I need to know about Frame Encapsulation Security?
- Can you explain the options for: "Which users do you want to allow to register?"
- Everything You Need to Know about 'Terms and Conditions'!
Users, Profiles & Groups
- Understanding 'Profiles' in Brightidea
- Managing user accounts in Enterprise / WebStorm Setup
- Expertise on Submission and User Profile
- What happens when I disable profiles in setup?
- Understanding 'Groups' in Brightidea
- What happens when user(s) "follow" another user in Brightidea?
Customization
Reporting & Metrics
- Enterprise & WebStorm Dashboards
- Business Results Dashboard
- What exportable reports are available in 'Enterprise'?
- What are 'Asynchronous' or 'Async' reports?
- Setting up Google Analytics in Brightidea
- Date range option in Enterprise and WebStorm export
Widgets
- Visual WebStorm List Widgets
- Enterprise My Messages Widget
- Enterprise Campaign List Widget
- Enterprise My Stats Widget
- Enterprise Status Chart Widget
- Enterprise Tag Cloud Widget
Communities
Challenge Administration
Challenge Configuration
- How do I edit or make changes to my WebStorm?
- How do I change the title / description of my WebStorm?
- Everything You Need to Know About WebStorm Level Submission 'Statuses'!
- Understanding Submission 'Categories'
- Everything You Need to Know about the 'WebStorm Scheduler'!
- Everything You Need to Know about a Public WebStorm!
Login & Registration
- Everything You Need to Know About 'Self Registration'!
- Everything You Need to Know about 'Registration Invites'!
- Everything You Need to Know about 'Invite a Friend'!
- How do I setup 'domain restriction' in my Brightidea system?
- How do I change my password?
- How do I login into Brightidea using my Google account?
User Management
- What options do I have to get users to my WebStorm (challenge)?
- How do I reset or create a password for a user as an administrator?
- How do I add a user / create a new account in Brightidea?
- How do I change profile information for my Brightidea users?
- How does the System administrator differ from the Pipeline administrator?
- How do the "Strong Password Rules" & 'Expire Email Invitation' work?
Idea Submission
- Post Submission Page Overview
- Submission Form
- Team Submission
- Evaluations Tab on View Submission Page
- Submission Drafts
- Dependent Submission Form Questions
Idea Management
- WebStorm 'View Submission 2.0' page
- Everything You Need to Know about 'Idea Boards'!
- Find Teammates for My Idea
- How can I change the submitter of an idea?
- Everything You Need to Know about Editing Submissions!
- Everything You Need to Know About Hiding Submissions!
Idea Comments & Votes
- Everything You Need to Know About Submission 'Comments'!
- Voting options in Brightidea
- Information about 'Chips Voting'
- Understanding 'Crowdfunding' functionality
- 'User Tagging' in Brightidea
- Can you delete votes from submissions?
Customization & Design
- Where can I find information around CSS?
- Everything You Need to Know about the 'Image Library'!
- Creating new/extra pages within Brightidea
- What are the list of pages in WebStorm/Enterprise?
- Can I upload custom font in Brightidea?
- Hide "Contact Us" in the footer
Emails
- DNS / SPF configuration requirements for Brightidea generated emails (White-Listing)
- Brightidea System Email Messages - Dynamic Fields
- How To: Setup Your Email Templates
- Everything You Need to Know about 'Category Alerts'!
- What is the 'Daily / Weekly' email digest feature?
- Everything You Need to Know about 'Idea / Category Subscription'!
Widgets
- Everything You Need to Know About 'Widgets'!
- How do I use the Widget Editor?
- Challenge Overview Widget
- How do I allow/not allow JavaScript in 'Text/HTML' widgets?
- 'Phase' Widget
- 'My Blog Drafts' Widget
Blogs
- Everything You Need to Know about 'Blogs'!
- What is the difference between WebStorm blog & Enterprise blog?
- Is there a way to determine how many page views a blog entry has had?
- Can we change blog post editor after it has been submitted?
- Can comments be made on blogs?
- How can we edit / delete a blog entry in WebStorm?
Reporting & Metrics
- ★ How can I record Projections or Outcomes for my ideas?
- What exportable reports are available in 'Challenge/WebStorm'?
- Everything You Need to Know About the 'Challenge Engagement Dashboard'!
- What is the "Dashboard for End Users" feature?
- How does the idea 'View Count' work in WebStorm setup?
- How can I export the additional submission form questions and answers?
Project Management & Switchboard
Project Management
- Everything You Need to Know About Project Management!
- Everything You Need to Know about Project Management 'To-Do's!
- Everything You Need to Know about Project Management 'Milestones'!
- Everything You Need to Know About Project 'Results' in Project Managment!
- What do I need to know about 'Investments'?
- What are the available columns in Project Management?