Support Portal
- ★ Top 10 Checklist for Launching your Brightidea!
- ★ Getting Started with Brightidea Mobile!
- ★ Things You Should Know Before Making Changes to Your SSO Configuration
- ★ Single-Sign-On (SSO) Setup Guide
- ★ More information about Brightidea's API
- ★ Brightidea Product Release Notes - August 5th, 2020
- ★ Getting Started with Brightidea Pipeline Management
- ★ How to Record Business Impact
Knowledge Base
Getting Started with Brightidea
Getting Started & Brightidea Guides
- ★ Top 10 Checklist for Launching your Brightidea!
- How to Submit a Support Ticket
- Everything You Need to Know About "Exports / Reports"
- How to set your Company Brand into your Brightidea
- Setting your Enterprise Affiliate name
- Enterprise / Initiative Design Overview (Applying HTML and CSS)
End-User "How-To's"
- Understanding 'Initiative Access' and 'User Restrictions'
- Login / Register
- Reset Your Password
- Edit Your Profile
- Creating a Submission
- Promote/Demote a Submission
User Roles in Brightidea
- Quick Reference Guide regarding Admin Licenses
- Brightidea Administrator and User Roles Descriptions
- Understanding 'Analyst Role' Permissions
- Understanding 'System Administrator' Permissions
- Understanding 'Pipeline / Initiative Administrator' Permissions
- Understanding 'Community Administrators' Permissions
Brightidea Mobile
- ★ Getting Started with Brightidea Mobile!
- Using the Brightidea Mobile Application
- What should I know about metrics in regards to Brightidea Mobile?
- How can I change the design / colors of our mobile app?
- How does Brightidea Mobile Single-Sign-On (SSO) work?
- Will the Brightidea Mobile Initiative list respect group restriction?
Single Sign On (SAML 2.0 SSO)
- ★ Things You Should Know Before Making Changes to Your SSO Configuration
- ★ Single-Sign-On (SSO) Setup Guide
- Azure Active Directory integration with Brightidea
- Updating Your SSO Certificate
- SSO - How does the administrator deactivate user accounts in the system?
- What User ID field in User Import Maps to SSO field?
API
Brightidea Updates & Information
Alerts & Updates
- Alert - SSO Service Disruption - August 15th 2019 *RESOLVED*
- Alert - Issue with extra submission form fields not showing on submission page *RESOLVED*
- Scheduled Maintenance: Friday, March 30th 2018 - 10pm EST
- Brightidea information regarding 'Spectre' and 'Meltdown' vulnerabilities
- Alert - Issue with Brightidea site access - November 7th 2017
- Alert - Issue with Brightidea site access - September 13th 2017
Product Release Notes
- ★ Brightidea Product Release Notes - August 5th, 2020
- Brightidea Product Release Notes - July 22nd, 2020
- Brightidea Product Release Notes - July 1st, 2020
- Brightidea Product Release Notes - June 17th, 2020
- Brightidea Product Release Notes - May 20th, 2020
- Brightidea Product Release Notes - April 15th, 2020
General Information
- Brightidea Product Accessibility Guide
- Brightidea CSA STAR Self-Assessment
- Data Access and Export
- Restrict Data Processing
- Data Deletion
- Data Protection and Privacy
Integrations
Apps
Start Phase
- Idea Box
- Scout (Identify New Technology for Products and Processes)
- Explore (Explore A New Market Opportunity)
- Discuss (Initiate Engagement)
- Name (Generate a Name)
- Optimize (Improve a Business Area)
Expand Phase
- Apply (Product Opportunities for a New Technology)
- Gig (A New Way of Allocating Work Internally)
- Hack (Build Prototypes)
- Incubate (Develop Opportunities)
- Monitor (Track Evolving Trends)
- Pitch (Fund Business Plans)
Scale Phase
Command Center / Pipeline Management
Command Center
- Enterprise Business Impact Dashboard
- Identifying External Users
- Everything You Need to Know About the IPM Command Center!
- Command Center: 'Apps' Pillar
- Command Center: 'People' Pillar
- Command Center: 'Innovations' Pillar
Pipeline Basics
- ★ Getting Started with Brightidea Pipeline Management
- Pipeline Setup Tab
- Stages, Step Tool Types, & Action Items
- Managing Steps in Pipeline
- Pipeline Management 'Action Items Manager'
- Pipeline List View
Pipeline Step Tool Types
See all 10 articlesSystem Administration
Brightidea Enterprise Setup & Information
- Jira Integration
- Recently Viewed Pages in Navigation Search
- Creating an Initiative
- Configuring 'Global Navigation'
- Enterprise-level 'Statuses'
- Brightidea 'Notifications'
Security & Administrative Control
- How to Provide Non-SSO Access to Your Brightidea
- How can I close, archive, or deactivate my Site?
- Setting the 'Session Timeout' feature in Setup
- Information about 'Simultaneous Login Security'
- What do I need to know about Frame Encapsulation Security?
- Can you explain the options for: "Which users do you want to allow to register?"
Users, Profiles & Groups
- Brightidea's User Home
- Everything You Need To Know About 'My Ideas'
- Understanding 'Profiles' in Brightidea
- Managing user accounts in Enterprise / Site Setup
- Expertise on Submission and User Profile
- What happens when I disable profiles in setup?
Customization
Reporting & Metrics
- "Days in Status" Export
- What Reports are available in 'Communities'?
- What exportable reports are available in 'Enterprise'?
- What are 'Asynchronous' or 'Async' reports?
- Setting up Google Analytics in Brightidea
- Date range option in Enterprise and WebStorm export
Widgets
- Visual WebStorm List Widgets
- Enterprise My Messages Widget
- Enterprise Campaign List Widget
- Enterprise My Stats Widget
- Enterprise Status Chart Widget
- Enterprise Tag Cloud Widget
Communities
Initiative Administration
Initiative Configuration
- Everything You Need to Know About 'Sticky Note Printer'
- Updating/Editing your Initiative
- What does the 'Unified Login Page' do?
- Changing the Title / Description of an Initiative
- Initiative-level 'Statuses'
- Understanding Submission 'Categories'
Login & Registration
- Enabling 'Self Registration' for your Users
- Sending Users 'Registration Invites'
- Applying 'Domain Restrictions' to your Brightidea
- How do I change my password?
- Is registration recorded on WebStorm or Enterprise level?
- How does the "Challenge Notification Feature" work?
User Management
- Initiative registration options for Users
- How do I reset or create a password for a user as an administrator?
- How to create a new User within People Pillar
- How do I change profile information for my Brightidea users?
- How does the System Administrator differ from the Site/Pipeline Administrator?
- How do the "Strong Password Rules" & 'Expire Email Invitation' work?
Idea Submission
- How does Brightidea's OCR work?
- Post Idea 2.0 Page Overview
- Submission Form Builder
- Team Submission
- Evaluations Tab on View Submission Page
- Submission Drafts
Idea Management
- Apply to Join Button
- User Availability Widget and Finding Teammates Feature
- View Submission Changes with History Tab
- Steps View for End Users
- Everything You Need to Know about 'Idea Boards 3.0'!
- 'View Submission 2.0' page
Team Workspace
Blogs
- Everything You Need to Know about 'Blogs'!
- What is the difference between WebStorm blog & Enterprise blog?
- Is there a way to determine how many page views a blog entry has had?
- Can we change blog post editor after it has been submitted?
- Can comments be made on blogs?
- How can we edit / delete a blog entry in WebStorm?
Idea Comments & Votes
- Creating Submission 'Comments'
- Voting options in Brightidea
- Information about 'Chips Voting'
- 'User Tagging' in Brightidea
- Can you delete votes from submissions?
- What is 'Enable Promote Reason' / 'Enable Demote Reason'?
Customization & Design
- Where can I find information around CSS?
- Everything You Need to Know about the 'File Library'!
- Creating new/extra pages within Brightidea
- What are the list of pages in WebStorm/Enterprise?
- Can I upload custom font in Brightidea?
- Hide "Contact Us" in the footer
Emails
- SPF & DKIM configuration requirements for Brightidea generated emails
- Brightidea System Email Messages - Dynamic Fields
- Everything You Need to Know about 'Category Alerts'!
- What is the 'Daily / Weekly' email digest feature?
- Is there an "Unsubscribe" feature the end user has access to for emails being sent to them?
- Is there a way to export all system email messages sent?
Widgets
- Everything You Need to Know About 'Widgets'!
- How do I use the Widget Editor?
- Challenge Overview Widget
- How do I allow/not allow JavaScript in 'Text/HTML' widgets?
- 'Invite a Friend' Widget
- 'Phase' Widget