Understanding Communities in Brightidea

Brightidea's Communities feature enables System Admins to organize System and Initiative systems hierarchically. This is a great tool for larger organizations that wish to have a more defined structure for their Brightidea system. Communities allow Administrators to control access for multiple organizations, keep Sites organized, and provide easy breadcrumb navigation for all their users.

The Communities feature allows for segments of Groups to be organized within a page. It can help structure workflow and processes to allocate specific Sites to certain departments throughout the system.

What is the difference between Enterprise & Community?

• The Enterprise homepage shows all Initiatives and Communities (dependent on User permissions and Initiative visibility) within the system from a single landing page.
• Communities provide Admins with the option to further separate collaboration and conversation for different organizational segments by grouping multiple Initiatives under a single Community.
• Admins can delegate which Initiatives are relevant to a specific Community, enabling users to submit and collaborate on Ideas across multiple Initiatives. A Community is especially beneficial for limiting a specified Group to more than one Initiative.  
• The System Administrator can add the desired Initiatives to those Groups, giving users in the Group a clean display of the Community's Initiatives. Each Community has a landing page to help users navigate to its designated Initiatives.

Getting Started

• To learn more about transitioning from Enterprise to Communities, check out this support article.
• Communities can be enabled under Site Setup > Beta > Enable Community Setup

Adding a New Community

• Once the Communities feature is enabled, select System Setup > Initiatives > Communities
• Select Add Community at the bottom to add a new level of Community to the system.

• The new Community will prompt the Admin to input a name in a confirmation modal.
• Select Create when finished to create the new Community or select Cancel to return to the list without creation.

• Once created, the new Community will appear in the list
• Note: If the Admin selects the main global Enterprise icon at the top - it will create a Community on that level.
  • However, if the admin creates a community when another community is selected, he/she will create a sub-community.
    • To learn more about Sub-Communities, check out this support article.
• Once the Community is added, the Admin can select the box for the desired underlying Sites to be affiliated with the Community.
• When finished, select Update Community

Editing / Deleting a Community

• Communities can be edited or deleted under System Setup > Sites > Communities. Select the Community name on the left to change the name on the right side.
• Admins can also select / de-select any Sites to be associated with that specific Community
• Select Update Community when finished
• To delete a Community, select it in the list and click Delete Community

Creating a New Site as a Community Administrator 

• The Community Administrator can create new Initiatives within their community. 
  • To learn more about creating new Initiatives, check out this support article.
• Community Administrators can also create Sites from Brightidea's pre-built Apps by clicking "Click here" in the top banner on the Create Site tab:

• The link will redirect to Brightidea's Products page in our Pipeline Management area.
  
  • Note: Any new Initiatives will automatically be linked to the Community they were created in, and the Admin who created them will automatically have Administrator access.

• To learn more about Brightidea's Products, check out this support article.

Using Communities

• Once the Admin has access to the new Community, users will see all activity funneled from the underlying Sites
• Each Community is like a mini-Enterprise.

Communities and Vanity URL

• Admins can configure a vanity URL for their Community under Community Setup > Site > Info

Communities and Community level Widgets

Community Administrators

• Within Communities, System Admins can restrict Community Admins within their respective Community  
• Community Admins can perform a variety of actions within their Community, including:
  • Edit Ideas in the Community
  • Change CSS
  • Manage users and Groups
  • Block users
  • Turn off emails
  • Turn on private messaging and user network
  • Manage & Create Sites within the Community
• Note: System Admins are inherently Community Admins
• To configure Community Admins, navigate to Community Setup > Users > Administrators
• Input the desired users into the field and select Save

• To learn more about Community Administrator permissions, check out this support article.
  

   

Communities and Search