Understanding Submission Attachments

What can or cannot be upload to the submission?

• Users can upload the following file types: JPG, GIF, BMP, PNG, JPEG, DOC, DOCX, XLS, XLSX, PPT, PPTX, PDF, AVI, WMV, MOV, TXT and ZIP (the contents of the ZIP file must be one of the approved file types)
• File types that cannot be uploaded with submissions: EXE, ASP, PHP, BI, BIX, ICS, ASPX, JPS, HTML, HTM.

When I attach an image to the submmsion, what type will show on the submission list page?

• On the submission list page, only JPEG and PNG images are displayed. 

Can the end user or administrator edit or delete attachments post submission?

• Yes, administrators are able to do so.  Refer to this article regarding editing submissions.

How do I remove the attachments option for a submission?

• Conduct the following if the administrator wishes to hide attachments portion from the submission form:
• Please add the following CSS in the Custom CSS window in Design tab: 
• #i_upload_multiple_idea_attachment {display: none;}
• Save Changes.
• Enable Label Edit Mode
• Save Changes
• Navigate to the submission page
• Hover over the text and replace it with: " "
• Click "Save"
• Disable Label Edit Mode
• Once that is finished - the option for attachments will be hidden for end users.

What is the maximum file size for uploading attachments?

• 7MB is the standard maximum file size allowed for attachments in Brightidea.

What are 'Private Attachments'?

• When enabling "Private attachments" option - this will only allow the WebStorm/System administrators of the WebStorm and the actual Idea Submitter to view any private attachments uploaded.  
• Regular end users will not be able to see these attachments.  
• This option is found in WebStorm Setup --> Ideas --> Ideas --> Private Attachments

Can an administrator export the attachments uploaded?

• Unfortunately, it is not possible to export attachments in our standard front end WebStorm product.  They would need to download the attachments from the individual view submission pages.
• Administrators can access our API to download attachments and/or obtain a list of links of all the attachments for a certain WebStorm campaign.

Can users attach attachments on comments and their replies?

• To enable this option, navigate to WebStorm Setup --->  Ideas ---> Comments ---> Select "Attachments on Comments" and "Comment Replies"

• Select "Save Changes"

• Once that is enabled, any user can add an attachment to any comment - as well as their replies: