Troubleshooting User Registration/Login Errors


When an end-user receives an error while attempting to register or log into Brightidea, it's likely due to one of the following reasons:

  • The entered password is not valid.
  • The user is group or domain-restricted from the System/Initiative.
  • The registration invitation expired.
  • The email address does not exist.

Note: If there are more than 5 failed login attempts from the same IP address within a 15 minute window, they will receive an error. If this happens, the user must wait 15 minutes before attempting to log in again.

 

 

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