What is the 'Daily / Weekly' email digest feature?


Question:

What is the 'Daily / Weekly' email digest feature?

Answer:

  • The email digest feature (available on both WebStorm and Enterprise levels) allows users to minimize the amount of emails received due to activity.  The email digest rolls up certain activity and sends on a certain date or time with a summation of all activity placed within that time period.  
  • The email summary includes the content of:
    • Idea Submission confirmation emails
    • Comment Notification emails
    • Status Change Emails
    • Category Change Emails
    • Note: To have this feature working on the WebStorm level, administrators need to enable it on the Enterprise level
      • Please see your Brightidea representative with any questions. 

                                                             

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  • Under Enterprise or WebStorm Setup --> Site --> Components is where the administrator can enable options for users to choose in their profile in regards to email settings. 
 
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  • They can select a Daily or Weekly Email digest that will show all their activity in WebStorm or Enterprise.  
  • This enables the OPTION for users to choose, it does not force them to follow this regimen.  
    • For example: If you enable both Daily and Weekly Digest at 5AM and on a Monday, these will be the default options when a user edits their profile.  
    • However, this does NOT mean users will automatically inherit this setting.  They need to choose it for themselves.
  • Users can also change the day and time accordingly in their profile.  
  • For Enterprise profiles, system administrators must enable options on BOTH Enterprise and WebStorm level. 

Important things to Note:

  • Only certain emails (mentioned above) are roped into the digest emails. Other emails will be sent directly to the user regardless of the digest settings.
  • If using Enterprise profiles, once email digest options are enabled within Enterprise, it will be for everyone who uses Enterprise profiles, they will have the option to enable it in their "My Profile"
    • We also have the WebStorm level options in case there is no Enterprise system active. 
    • So for WebStorm where the admin has them not affiliated with Enterprise and do not use Enterprise profiles, they have the option as well. 
  • As of now, users need to choose that option in their profile, we cannot mass default or update unfortunately.
  • For an example on how email digests work with changing the templates associated with them:10:00pm - User A submits an idea in WebStorm 

    1. 10:01pm - Email confirmation gets queued up in User A's digest. The email template on that confirmation says "ABC" 
    2. 10:05pm - Admin goes into Setup and change the template to DEF 
    3. 10:10pm - User A submits another idea into WebStorm 
    4. 10:11pm - Email confirmation gets queued up User A's digest. The email template on that confirmation says "DEF" 
    5. 11:00pm - The time arrives for User A's digest to send my summary email, User A has two emails, one that says "ABC" and one that says "DEF"
  • So when the change is made, it will only effect going forward emails. 

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Comments

  • Avatar
    Molly Moran

    I'm looking to edit the template for the daily and weekly digest, but I don't see it in the system email options.  Basically, I want to change the subject line "WebStorm Daily Digest" and also the from email address "Daily Digest service@brightidea.com" to something that will make more sense to our users, such as

    From: soundingboard@state.gov

    Subject: Sounding Board Daily Digest

    Can you tell me where to find this option?

  • Avatar
    Anthony Madama

    Right now, the email digest is hard coded.  Let me speak with Lillian to see if we can change...

  • Avatar
    Kathy Ternes

    Anthony - we would love to do the same as Molly.  Is it possible to edit the From and Subject?

  • Avatar
    Ron

    Hello Kathy,

    Unfortunately, it is not possible to modify the digest email templates at this time.

    Apologies for any inconvenience.

    Thank you,

    Ron Orlovetskiy

    Brightidea Support

  • Avatar
    Andrew St. Clair

    Hi BrightIdea,

    Have we had a chance to revisit this potential feature? It would be great if a weekly report of ideas could be sent out to a select group of people (innovation sponsors). Or if BrightIdea introduces a "newsletter" functionlity - which allows a custom email form to be created, with the sole purpose of sending out a community wide update about:

    • Top ideas (based on votes perhaps).

    • Ideas entered this week.

    • Top contributors (based on user scoreboards)

     

    A functionality that pulls all the data together, into a usable report format of sorts. Very valuable!

     

    Cheers,

    Andy

  • Avatar
    Ron

    HI Andrew,

    At this time, such functionality is not available in terms of the digest features.

    Thank you,

    Brightidea Support

  • Avatar
    Andrew St. Clair

    Thanks Ron for quick response - is there any features outside of the digest (either available or scheduled for future) that are targeting this type of functionality?

     

    Cheers,

    Andy

  • Avatar
    Ron

    Hi Andy,

    There is nothing like that in the pipeline right now. However, this is an excellent idea for our product team, please feel free to submit it to our Idea Space.

    Thank you,

    Brightidea Support

  • Avatar
    Hegarty, Stephanie

    this would be great for the babysitter feature

  • Avatar
    Andrew St. Clair

    Hi Team,
    I wanted to sync up on the daily digest mail feature again - is the template now editable? For instance if I have multiple Innovation challenges, all of which I want to have different 'daily digest' templates (different branding/headers/etc) - is this possible?

    Appreciated.

    Cheers,
    Andy

  • Avatar
    Ron

    Hi Andrew,

    Unfortunately, the template is still not editable. The digest functionality works exactly as described in this article.

    Please let me know if you have any other questions.

    Best,
    Brightidea Support

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