What methods can we utilize to prevent our system generated emails being caught in our spam filters? (White-Listing)


Question:

What methods can we utilize to prevent our system generated emails being caught in our spam filters?

Answer:

  • All Brightidea System generated emails originate from smtp01.brightidea.com (52.1.235.217) & smtp02.brightidea.com (52.1.252.231)
    • Customer-side e-mail administrators should ‘whitelist’ our mail server host name (smtp01.brightidea.com & smtp02.brightidea.com) according to their specific anti-spam solution.
      • By ‘whitelist’, we are referring to the list of known-good host names and/or IP addresses permitted through the Anti-Spam filter
  • Additionally, Client-side DNS administrators can modify/create a SPF record in their domain’s DNS zone(see www.openspf.org for further information on SPF)
    • By adding the following to your domain’s SPF record: include:brightidea.com   or  a:smtp.brightidea.com , a:smtp01.brightidea.com , a:smtp02.brightidea.com - you are specifying that Brightidea’s mail server is capable of sending legitimate mail for your domain. 
      • We do not recommend using any IP addresses as those can change in the future.
    • This is used by other mail servers and spam filters to verify that the mail being received from xyz.com domain is authorized to be sent out from xyz.com domain.
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Comments

  • Avatar
    saul.andrade

    FYI - our email security contact also mentioned they needed to whitelist this address:

    207.20.48.217

     

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