All Brightidea System generated emails originate from smtp01.brightidea.com (22.214.171.124) & smtp02.brightidea.com (126.96.36.199). Customer-side e-mail administrators should ‘whitelist’ our mail server host name (smtp01.brightidea.com & smtp02.brightidea.com) according to their specific anti-spam solution.
By ‘whitelist’, we are referring to the list of known-good host names and/or IP addresses permitted through the Anti-Spam filter
For Brightidea sites on the European Data Center, emails originate from "smtp.eu.brightidea.com", this is the domain that should be used for whitelisting purposes.
Additionally, Client-side DNS administrators can modify/create a SPF record in their domain’s DNS zone.
- By adding the following to your domain’s SPF record: include:brightidea.com or a:smtp.brightidea.com , a:smtp01.brightidea.com , a:smtp02.brightidea.com - you are specifying that Brightidea’s mail server is capable of sending legitimate mail for your domain.
- This is used by other mail servers and spam filters to verify that the mail being received from xyz.com domain is authorized to be sent out from xyz.com domain.
- We do not recommend using any IP addresses for DNS / White-Listing purposes as those can change dynamically in the future and are outside of our control.
- The information in this article is typically only required if your Brightidea site is using a custom contact address with a non-Brightidea domain (e.g. firstname.lastname@example.org).
- If your Enterprise/Pipeline contact address is utilizing our standard domain (e.g. email@example.com), no DNS/SPF changes are needed on your side.