Analytics - Engagement Dashboard


The Engagement Dashboard in the Command Center provides Innovation Program Managers' with metrics about participants in their Brightidea system. This information can be easily shared with their executive team and also enables the IPM to take action in their system.

 

Table of Contents:

Getting Started

  • To access the Engagement tab from the Command Center select the "Analytics" tab and then select "View Engagement Dashboard" 

 

  • The IPM will then be redirected to the Engagement Dashboard
  • From the Engagement Dashboard page the IPM can access various reports through the "Overall", "Departments", "Locations", and "Challenges" tabs.

Overall Tab

  • By selecting the "Overall" tab the IPM can view data pertaining to all Engagements/Participants within their program.

Engagement Over Time

 

  • This report displays unique participants and unique visitors over the timeframe selected.
  • Participants are users who engaged in one of the following activities: submitted an innovation (submission, opportunities, or projects), commented, or voted.
  • Visitors are users who have accessed the site at least once.
  • Metrics shown in chart area:
    • Total Unique Participants
    • Avg. Participants Per Week
    • Avg. Activities Per User
    • Total Unique Visitors
    • Avg. Visits Per User 
    • Avg. Visitors Per Week 

Participation by Activity 

 

  • This report compares the number of participants who submitted innovations, commented, and voted with the total unique participants in the timeframe selected for the Engagement Over Time report for your Brightidea site.

Participants in Period vs. Prior Period (cumulative)

 

  • This chart allows the IPM to compare participants between periods of time for the selected time period

Departments Tab

  • This tab is dependent on the configuration of Departments in the Configurable User Profile fields.  If no Department data exists everything will be labeled "No Department." Please refer to the Brightidea Profiles article to learn how this is configured.  

Participants by Department (cumulative)

 

  • This report displays participants over time by department within the timeframe selected.
  • The top 5 departments with the most participants are displayed. A sixth segment labeled "Other" combines all other department data into one.

 

  • The IPM can click on a department to disable/enable it. 
  • When disabling a department, the chart will reload with the department excluded.

Engagement Summary by Department

 

  • Displays users and their events by department sorted by total participants in descending order. This feature is also available in the Overall, Location, and Challenge tabs. 
  • Events outside of the timeframe selected have been excluded. 
  • Metrics shown in chart area:
    • Active Departments
    • Total Participants Tracked
    • Total Visitors Tracked
    • Total Submitters: Total unique idea creators in timeframe
    • Total Commenters: Total unique commenters in timeframe
    • Total Voters

Locations Tab

  • This tab is dependent on the configuration of Location in the User Profile fields. If no Location data exists everything will be labeled "No Location."

Participants by Location (cumulative)

 

  • This chart displays participants over time by location within the timeframe selected.
  • The top 5 locations with the most participants are displayed. 
  • The IPM can click on a location to disable/enable it, same as the Departments chart

Engagement Summary by Location

 

  • Displays users and their events by location sorted by total participants in descending order.
  • Events outside of the timeframe selected have been excluded.

Challenges Tab

Participants by Challenge (cumulative)

 

  • This chart displays participants by challenge within the timeframe selected.
  • The top 5 challenges with the most participants are displayed.
  • The IPM can click on a challenge to disable/enable it, same as the Departments chart

Engagement Summary by Challenge

 

  • Displays users and their events by challenge sorted by total participants in descending order.
  • Events outside of the timeframe selected have been excluded.
    • Please note: Under the summary, the metrics based on the sum of unique participants across your challenges, i.e. users who submitted ideas in different Challenges would be counted multiple times here (this is why the number is greater than the Overall metrics).

 

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