Information about Submission 'Comments'!


 Everything You Need to Know About Submission 'Comments'!

Commenting on ideas allows further collaboration within your Brightidea system!  Please refer to the following information below.

 

 

Table of Contents

Enabling / Disabling Comments

  • Comments can turned on or off by heading to the following admin page:  WebStorm Setup-->  Ideas --> Comments --> Comments Submission 

 

  • Make sure to "Save Changes" at the bottom!
  • Also, if you wish to enable/disable replies to comments - you must turn on or off the "Comment Replies" option as well. 
  • Once enabled - users can make comments to ideas.
    • If disabled, it will freeze all previously submitted comments, and not allow either administrators or end users to further comment (or reply to a comment) on ideas

Comment Replies

  • When an Idea is posted, users can make comments. Then someone can reply on the comment that was posted. 
  • Clicking the "Reply" on the first comment will place a comment under the last submitted comment.
 
  • The "Reply" button doesn't show on second replied comments - so all comments go in this order:
    • Parent Comment, Child Comment 1, Child Comment 2, Child Comment 3, etc...
  • Email Triggering Scenario:
    • User A posts an idea. 
    • User B comments on User A's idea. 
    • User C comments on User B's comment as a comment reply.
    • In this use case, User B will receive all comment emails on that idea if the "New comment on idea" template is enabled. 
    • Since User B and User C are fellow commentators - they will see all comments, as well as receiving emails notifications.
    • User A, as the idea submitter will see all comments, therefore he/she will be sent email notifications regarding those comments
    • Leveraging private messages maybe an option to keep the communication locked down if the admin wish to keep certain information to be hidden from certain users.

Attachments on Comments & Comment Replies

  • Refer to this article regarding enabling attachments for comments - and comment replies.

Comment Anchor Links

  • Refer to this article regarding comment anchor links which allows comments to be shared easily via a condensed link.

Editing & Deleting Comments

  • To enable comment editing / deleting for the end user navigate to WebStorm Setup --> Ideas --> Comments --> "Comment Editing for Submitter & "Comment Deleting for Submitter"
    • Select "Save Changes"

End User Perspective: 

  • When enabled the idea commenter can see pencil and delete icon.
 
 
  • User is able to edit when clicking the "pencil" icon, and save when clicking "save" icon
                                         

 

  • The end user is able to delete comment by selecting the red "X"
    • The end user can only delete their own comments
    • The end user  will get a confirmation popup message before the action takes place

  • Once selected, the end user is prompted with this confirmation message:
 
  • The end user can continue to remove the comment or cancel.
  • Once removed - it will show this message for all users, including administrators:

  • If a end user commenter decided to delete their comment, the commenter and/or administrator has the option to restore that comment if deemed so.
  • If the administrator removes the comment, the message will say the following:

  • Once selected, the comment is back visible to the idea for all users to see.
                                                                            

Administrator Perspective: 

  • Remember: WebStorm & System administrators, by default, can now edit & delete any comments at their discretion.
  • The administrator perspective is the same as is for the end user.  The administrator has the access to edit and restore any end user comments.
  • If an end user makes a comment - and if the administrator wants to remove it - they will get new option to do one of the following:
    • Replace comment with default alert: 
      • Replace comment with "This comment has been removed by Administrator".  and keep all replies to the comment
      • Permanently delete this comment and any replies     
 
  • If #1 is selected, user gets this pop up confirmation:

 

  • User will get a "Comment updated successfully" option upon selecting "Continue"
  • If #2 is selected, user gets this pop up confirmation: 

 

  • Once selected, the comment will be removed automatically - as well as any of its replies. 
    • It will also return any reputation points
    • This action cannot be reverted.  

Important things to note about comment editing and deleting:

  • This feature only applies to idea comments.
  • All changes are trickled to the "My Comments" widgets on both WebStorm & Enterprise levels, respectively.
  • When parent comments are deleted, child comments will also be deleted and a warning message is displayed. 
  • Comment counts are also modified accordingly in the corresponding widgets. 
  • All changes are trickled to the "Updates" widget on both WebStorm & Enterprise levels, respectively.
  • Any removed comments will say "Removed by Admin." or "Removed by Submitter" in ideas report in "Comments" column depending on who conducted.. 
  • On "Restore" comment, point reactived uses real-time value update - These are set in WebStorm Reputation point settings
  • This does not accommodate API, Facebook Plugin, custom idea comment widgets, iPhone App or Yammer components

Hiding Comments

  • Only WebStorm or System Administrators can hide comments from end users.
  • For the Comments, the administrator can hide individual comments by selecting the red blockade icon.  We have 2-layer threads with comments, meaning a user can reply to a comment, but a user can't reply to a reply.
  • This shows that the comment is still visible - and can be chosen be hidden:

  • This shows that the comment is now hidden from end users (only administrators can see this comment) - and can be unhidden:

  • The administrator can hide individual comments, and if that comment had replies, the replies will also be hidden - or the administrator can just hide replies.  
  • Please be aware of the following when hiding parent and replied (child) comments:
    • When hiding a parent comment, and the admin DOES NOT want the count of the children to show for the end user, he/she will need to hide the replied comments as well BEFORE hiding the parent.  
    • Due to the parent and child relationship, we need to keep the comments in this fashion due to the parent and child relationship.
    • If the admin hides the parents, but do not hide the replied comments (child comments) - the end user will see a link to access those child comments, but will not be able to access them, which may cause confusion. 

Voting on Comments

  • Refer to this article to find out more information around comment voting.

Admin Comments

  • Refer to this article to find out more information around administrative comments.

Comment Reporting

  • As a WebStorm or System administrator, the admin can export all comments on ideas within each WebStorm.
  • To do so - navigate to WebStorm Setup ---> Exports ---> Ideas
  • Select the "Download Ideas" report and the admin has to make sure to select "Include Idea comments"
 

Truncated Comments

  • By default, comments are sorted by oldest first.
  • However, if the admin enables the "Truncated Votes & Comments" option, comments will be sorted by newest first.
  • This option can be toggled under: WebStorm Setup ---> Ideas --> Ideas
  • With Truncated Votes & Comments on View Idea Page, it will truncate comments on an idea once it hits 15 comments by giving a link to "show older comments."

 

Important things to Note:

  • There is no character limit for comments.
  • HTML is stripped from comments.
  • Comments trigger significant amount of email templates - see the Email Templates guide to become familiar.
  • There are no "anonymous comments" yet in Brightidea
  • There is also a feature that allows end users to be able to see the number of promoted / demoted comments with Comment Voting enabled in the WebStorm.
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Comments

  • Avatar
    Kathy Ternes

    Is there a way to remove an attachment from a comment?  It appears if you hide the comment with the attachment, both the comment and attachment will be hidden.  I'd rather just delete the attachment but keep the comment.  Is this possible?

  • Avatar
    Andrew St. Clair

    We need a functionality to add private 'idea owner' only comments. We also need a 'sandbox' tab, that allows general free-text updates to be appended to the case, without using the social comments feed.

     

    Cheers,

    Andy

  • Avatar
    Ron Orlovetskiy

    Hello Kathy,

    There is no functionality available which would allow you to delete a comment attachment. Only option is to delete the entire comment and ask the comment submitter to re-submit.

    Best,

    Brightidea Support

  • Avatar
    Ron Orlovetskiy

    Hi Andrew,

    We strongly encourage you to submit your comment feature enhancement request to our “IdeaSpace” (http://bi.brightidea.com/ideas).  This will allow all Brightidea clients to collaborate and vote on their favorite ideas – including yours!

    Best,

    Brightidea Support

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