Submission 'Comments'

Table of Contents

• Enable / Disabling Comments
• Comment Replies
• Attachments on Comments and Comment Replies
• Comment Anchor Links
• Editing / Deleting Comments
• End User Perspective
• Administrator Perspective
• Hiding Comments
• Pinned Comments
• Reacting to Comments
• Admin Comments
• Private Comments and Submitter Q&A
• Comment Reporting
• Important Things to Note About Comments

Enabling / Disabling Comments

Our latest Commenting interface is now configurable at the Initiative level! (Admins can locate the main option within System Setup > Ideas). Enabling the new Commenting experience will display Commenting options for the Admin to choose from at each individual Initiative level. 

Comment Replies

Users can make comments on posted Ideas, and other users can reply to posted comments. Clicking "Reply" on a comment will place the reply under that comment.

 

Note: All replies to reply comments will reflect as a reply to the parent comment.

Email Triggering Scenario: User A posts an idea.  User B comments on User A's idea.  User C comments on User B's comment as a comment reply. In this use case, User B will receive all comment emails on that idea if the "New comment on idea" template is enabled. Since User B and User C are fellow commentators - they will see all comments, as well as receiving emails notifications. User A, as the idea submitter will see all comments, therefore they will be sent email notifications regarding those comments.

Attachments on Comments & Comment Replies

Refer to this article regarding enabling attachments for comments and comment replies.

Comment Anchor Links

Refer to this article regarding comment anchor links, which allow comments to be shared easily via a condensed link.

Editing & Deleting Comments

Commenting 2.0 will not allow any other user—including the Admin—to edit a comment. Admins can hide or delete comments, but they will not be able to edit end-user comments.

End User Perspective:  When enabled, the Idea commenter will see edit and delete icons. 

Once selected, the end user is prompted with this confirmation message:

          

Hiding Comments

Only Admins can hide individual comments from end users by selecting the "Hide" icon.  This shows if the comment is visible and can be hidden:

Hidden comments are visible only to Admins and are denoted:

Important Note: To avoid end-user confusion when hiding a parent comment, Admins must hide any child comments before hiding the parent. If the child comments are not also hidden, users will see a link with the reply count to view the replies but will not be able to access them.

Pinned Comments

Pinning a comment elevates and positions it at the top of the Comments section for prominent viewing. The comment field will display with a blue background to denote its pinned state.

• Note: Only one comment can be pinned at a time. Pinning a second comment will unpin and replace the existing pinned comment.

Comments can be pinned/unpinned by Admins and Moderators after they've been posted by selecting the Actions menu in the top right corner of the Comment field and selecting Pin/Unpin Comment.

Comments can also be pinned during creation- Admins and Moderators can simply select the General Access dropdown and select PINNED to automatically pin the comment upon posting.

• Note: Pinned comments cannot be replied to by non-admin users. Only Admins and Pipeline Moderators can reply to a pinned comment.

Reacting to Comments

Emoji reactions are a great way to convey a wider range of collaborative expressions! 

• To react to a comment, select the button on the comment to open the Emoji Library.

• Users can use any emoji in the library for reactions.

• To remove a reaction, select the blue-highlighted emoji on the comment. Users can also select an existing reaction on the comment to add their count to that reaction.

• Users can even add multiple reactions to the same comment!

Note: Reactions to comments will not appear under Highlights on the User Homepage.

Private Comments and Submitter Q&A

Leveraging Private comments can keep communication locked down if Admins wish to keep certain information hidden from other users. Private comments are visible only to Admins and Evaluators.

On the View Idea 2.0 page, click on the dropdown menu in the comments section to change the comment type when posting a comment:

To post a private comment, select "Private" and enter your comment.

Private comments will appear in yellow in the Comments section. Only Admins and Evaluators will receive notifications of new private comments; end users and Idea submitter(s) will not be notified and will not have access to any private comments.  

Important Note: Private Comments are visible to all Evaluators that are assigned Action Items. This includes any Idea Submitters that are assigned Action Items including Development Action Items. If an idea submitter is added to a development step later in the process they will be able to see private comments. The Development Tool does have a setting to hide private comments from assignees, however if a user is assigned as an evaluator in another step private comments would again be visible to that user.

Submitter Q&A are private threads that allow the idea submitter(s) and idea team members to be involved in the comment thread with idea Evaluators or Admins. To post a Submitter Q&A comment select "Submitter Q&A" from the dropdown menu in the comments section:

After a Submitter Q&A comment is posted, a green "Submitter Q&A" label will appear around the comment.

Comments marked as Submitter Q&A will be visible to the idea submitter and all evaluators on the idea. With this comment type, the idea submitter will be alerted with a notification.

End users who are not part of the idea will not be notified and will not have access to these comments.

For more information about using comment types on Action Items, refer to this article.

Comment Reporting

Admins can export all comments for all Ideas within each Initiative by navigating to Site Setup > Exports > Submissions and selecting the "Submissions with Comment Details" report.