Everything You Need to Know About 'Communities'!


Enterprise Communities allows System administrators to organize  Enterprise & WebStorm systems in a hierarchy.  This is a great tool for larger organizations who wish to have a thorough structure set for their Brightidea system.  Communities allows administrators to control the access for multiple organizations, keep WebStorms organized, and allow easy breadcrumb navigation for all their users.

Communities in Enterprise allow segments of groups to be organized within WebStorm.  It can help structure workflow and process to allow certain WebStorms to be allocated to certain departments throughout. 

 

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What is the difference between Enterprise & Community?

  • Enterprise is a singular landing page that shows all WebStorms and communties within the affiliate that users can access easily and have ONE page to login to.
  • Communities allows that, but on multiple pages.  If we want to keep collaboration and conversation with segments of the organization separate
    • In a community, the administrator can delegate which WebStorms is relative to the community so they submit and collaborate on ideas in many areas.  A community is really beneficial if the admin wishes to lock one certain group to multiple WebStorms simultaneously.  
    • The system administrator can then add applicable WebStorms to those organizations to have them be presented cleanly to the admins' users.  Each Community will have a landing page to help them navigate to those chosen WebStorms.

Getting Started

  • First, refer to this article that explains how the transition from Enterprise to Communities
  • Communities can be enabled under the Enterprise setup menu, this is a beta feature a Brightidea representative must enable for the admin. 
  • Once enabled, the feature will be located under Enterpise Setup ---> WebStorms ---> Communities
 

 

Adding a New Community

  • Once communities is enabled, select Enterprise Setup --> WebStorms Tab --> Communities
  • Select "Add Community" on the bottom to add a new level community to the system.

 

  • Once the administrator selects "Add Community" - they will need to give the community a name in a confirmation popup
  • Select "Create" when finished typing or "Cancel" to go go back

 

  • Once created, the community will show up in the list
  • Note: If the admin selected the main global Enterprise icon at the top - it will create a community on that level.
    • However, if the admin creates a community when another community is selected, he/she will create a community within that a community
    • Essentially - the admin will be creating a sub-community.
    • Refer to this article to learn more details around subcommunities
  • Once the community is added, the admin can select all underlying WebStorms with checkboxes on the right to select which WebStorms will be affiliated with this community.
    • Note: With all WebStorms selected, the administrator is saying they wish to have all these WebStorms statistics roll up to the community level.
  • When finished, select "Update Community"

 

Editing / Deleting a Community

  • In Enterprise Setup --> WebStorms ---> Communities, click the name of the Community to change the name to the right
  • The administrator can also select / de-select any WebStorms to be associated with that specific community
  • Select "Update Community" when finished
  • To delete a community - select a community in the list - and select "Delete Community"

 

  • Once selected, the system will prompt the administrator to confirm the deletion
  • If the administrator deletes a community, they are NOT deleting any WebStorm(s) - the admin is just removing the hierarchy placement (which can be set again later on)
    • Any communities underneath get deleted
    • Any pages that were in that community will not be accessible
    • All ideas and data ARE NOT GONE, we are only losing structure changes (i.e. pages, widgets, navigation, etc.)
    • All data can be accessed still once a community is deleted.
 
 

Creating a New WebStorm as a Community Administrator 

  • The community administrator has the ability to create new WebStorms/Challenges within their community. 
    • Click here to learn more about creating new WebStorms
  • Community administrators also have ability to create WebStorms from Brightidea's pre-built Applications by clicking "Click here" in the top banner on the Create WebStorm tab:

 

  • Once selected, they will be redirected to Brightidea's Applications page in our Pipeline Manage area.
    • To learn more about Brightidea's Applications click here
    • Note: For any new WebStorm or App created, they will automatically be linked to the Community in which they were created and the Administrator who created them will automatically have Administrator access.

 

Using Communities

  • Once the administrator has access to the new community, his/her users will see all trickled up activity from the underlying WebStorms
    • Each community feels like its own Enterprise.
  • Note below the affiliated WebStorms we set in Enterprise, are the ones that put together in this specific community:
 
 
 
 
 
  • Each community has its own setup area - where the administrator can configure:
    • Each community setup has a URL such as this: https://____brightidea.com/ct/c_admin_pool_options.bix?level_id={__}&a=OD___
    • Navigation
    • Design
    • Setup Community level administrators (see more below)
    • Contact email and email settings
    • Manage users and block / unblock users
    • Leverage a separate community level image library 
    • Create new WebStorms within the community / Manage the WebStorms assigned to the community
 
 
 

 

Communities and Vanity URL

  • Brightidea doesn't offer a vanity URL from our side for communities.
  • The administrator can retrieve the URL from the browser.  
    • Sample URL : https://___.brightidea.com/ct/c_ent_homex.bix?level_id={____}&a=OD___
  • If the admin cannot obtain it - please contact your Brightidea representative to assist.
 

Communities and Community level Widgets

Community Administrators

  • Within communities, the admin can create system administrators based SOLELY in the respective community.  
  • Community administrators are able to:
    • Edit ideas in the community
    • Change CSS
    • Manage users and groups
    • Block users
    • Turn off emails
    • Turn on private messaging and user network
    • Manage & Create WebStorms within the community
  • Please follow these steps:
    • Go to the Community Landing page, and select Setup, the admin should be on an URL that looks somewhat like this:
    • Select Setup ----> WebStorms --->  Communities
    • Select the community
    • On the far right, the admin will see a section that says "Community Administrators"
      • Once there, add any users to be a community administrator
      • Note: Any system administrator is inherently a community administrator already

Communities and Search

  • If the administrator conducts a search on the community level, the search will only return results that are respective to the community. 
  • Therefore, if the administrator has WebStorm A, WebStorm B, & WebStorm C tied to a community, and they searched for an idea in WebStorm D (which is not affiliated with that community) the idea in WebStorm D would not return in the results for the community search.
 

Adding New Community Pages

  • Each community has a community ID. Look for it in the URL and simply change any of the digits in that ID to another number or letter in the alphabet.
    • Ex: level_id={2CF8EDE8-A784-42BF-B371-B285B7C85D10}&a=ODxxxx
    • Change the first number from a 2 to a three: level_id={3CF8EDE8-A784-42BF-B371-B285B7C85D10}&a=ODxxxx

Important Things to Note:

  • When in a Community, the admin's profile page will be exactly the same as it was in Enterprise.  
    • However, let's say the admin submitted ideas and comments to an idea in another Community, those statistics would not be revealed.  
    • Only activity done in the Community will be shown in the Profile and Ideas pages, etc.
  • Communities CSS defaults to Enterprise CSS, the admin can then make any edits afterwards if need be. 
  • Every user has access to the Enterprise home page and every user has access to a Communities page. 
  • The page for communities setup is: c_admin_pool_options.bix
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Comments

  • Avatar
    damian

    Does Global Navigation work across all communities?

  • Avatar
    Ron

    Hello Damian,

    Global Navigation is not specifically designed for communities (all links will still be Enterprise). However, enabling the Global Navigation option at the Enterprise level will enable the feature on the community page.

    Thank you,

    Ron Orlovetskiy

    Brightidea Support

  • Avatar
    damian

    Is there access control for communities and sub communities based on what group a user belongs to?

  • Avatar
    Ron

    Hi Damian,

    Unfortunately, there is no group access control at the community level at this time.

    Thank you,

    Ron Orlovetskiy

    Brightidea Support

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