Brightidea 'Notifications'


 Brightidea notifications will improve your innovation program engagement and adoption, improve use of tagging, and provide an alternative for leveraging email alerts! So far, we've rolled out notifications on select features within Brightidea, see all details below.

 

Table of Contents

Getting Started:

  • Notifications are displayed in Global Navigation at Enterprise and WebStorm level
  • If your system does not have Global Navigation enabled administrators must add the notification tab in their Dynamic Navigation in Enterprise / WebStorm Setup --> Navigation
    • The administrator must add "Notifications" for notifications to be displayed.
    • Please make sure the permission is set to "ALL"
    • If you need more information on how to setup your dynamic navigation, refer to this article.

Notifications for Idea Comments

 

  • If someone comments on an idea you submitted, a notification will appear.
  • Multiple commenters will be consolidated into one notification.
  • If the notification is clicked, it will take you to the idea and the counter will be decremented.
  • If another user subsequently comments:
    • The notification counter will be incremented
    • The number of commenters displayed in the notification detail will be incremented
  • If someone comments on an idea you commented on, a notification will appear.
  • Multiple commenters will be consolidated into one notification.
  • If the notification is clicked, it will take the user to the idea and the counter will be decremented.
  • If another user subsequently comments:
    • The notification counter will be incremented
    • The number of commenters displayed in the notification detail will be incremented
  • Idea Comment Notifications will be cut off after 60 characters.
  • If someone votes on your comment, a notification will appear as well.
  • Selecting the notification will bring the user to the idea.

Notifications for Idea Votes

 

  • If someone promoted, demoted, or chip voted your idea, a notification will appear.
  • Multiple voters will be consolidated into one notification.
  • If the notification is clicked, it will take the user to the idea and the counter will be decremented.
  • If another user subsequently votes:
    • The notification counter will be incremented
    • The number of voters displayed in the notification detail will be incremented 
  • If someone comments on an idea you promoted, demoted, or chip voted your idea, a notification will appear.
  • Multiple commenters will be consolidated into one notification.
  • If the notification is clicked, it will take the user to the idea and the counter will be decremented.
  • If another user subsequently comments:
    • The notification counter will be incremented
    • The number of commenters displayed in the notification detail will be incremented
  • Note: If a user has commented AND voted on the same idea, the idea submitter will receive two different notifications, in which the submitter will need to select both the notification for the vote and the idea's comment to mark the notifications "read".
 

Notifications for Idea Tags

 

  • For ideas users submit, any tags in those ideas that the users submit - the user is not automatically following that tag unless the option "" is enabled in Enterprise Setup --> Ideas tab.
    • If on the Enterprise level - the notifications will search for all respective tags across Enterprise enabled WebStorms using that tag
  • For a submitted idea, one notification that lists all Tags followed by the user, one notification per tag
  • For an existing idea, one notification that lists all Tags followed by the user at the time of saving

  • Note: If administrator hides an idea - then adds a tag - it will not show idea in the notifications panel for the idea submitter.

 

Notifications for User Tagging

  • Any user who has 'tagged' another within Brightidea will be notified here as well.
  • Learn more about User Tagging here!

Notifications for WebStorm Scheduling

 

  • Visible to System / WebStorm Admin only:
    • WebStorm has begun
    • WebStorm has ended
    • Idea Submission begun
    • Idea Submission ended
    • Voting has started
    • Voting has ended
    • Commenting has begun
    • Commenting has ended
    • Newsletter has been sent out
    • Blog post has been posted
  • Learn more about WebStorm Scheduler here!

Notifications for WebStorm Feedback

 

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  • Notification will be sent to system administrators who sent out feedback to WebStorm Sponsors
  • Learn more about WebStorm Feedback here!

Notifications for Projects

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  • Potential Project notifications that can be triggered:
    • Post to Project Activity feed (Visible to all project team members and users following the (public) project)
    • Add Document to Project (Visible to all project team members)
    • Comment on a To Do (Visible to project owner, project assignee and users following the To Do)
    • To Do marked 'Complete' (Visible to project owner, project assignee and users following the To Do)
    • To Do marked 'Incomplete' (Visible to project owner, project assignee and users following the To Do)

Viewing, Clearing and Removing Notifications

  • Clicking a notification will take you to the associated idea and decrement the counter by "1."
  • Notifications can be removed from the panel by clicking the "x" icon visible on mousing over a notification.
  • The "All" and "New" filters in the top-right of the panel toggle between displaying all notifications and unread notifications.
  • The "Mark as Read" selection at the bottom of the panel marks all new notifications as having been read.
 

Important Things to Note:

  • Notifications cannot be translated or changed via labels at this time.
  • The most recent notifications will appear at the top of the notification list.
  • The administrator cannot configure number of notifications displayed.
  • This feature exists both on the Enterprise and WebStorm levels.
    • Please contact your Brightidea representative to restrict it to your specific WebStorm if needed.
  • Notifications respect individual WebStorm permissions and communities.
  • The "globe" icons are default - it can be customized in CSS.
  • The notifications panel updates every 60 seconds.
  • Notifications respect time zone selection and date formatting
  • Notifications will inherit the URL the user is using (i.e. vanitydomain.brightidea.com or vanitydomain.ideas.com).
  • Notifications can reach up to 99+ - any higher and the counter appears as "99+".
  • The notifications panel has a scroll bar to view all <99 notifications.
  • If the user refreshes the page or logs back in to the system, these notifications will remain “new” and will appear in the counter.
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Comments

  • Avatar
    Kathy Ternes

    How can you change the default font in the Notifications?

  • Avatar
    Ron

    Hello Katherine,

    There is no out of the box functionality to change the font in the notifications. It might be possible with custom CSS/JS, please reach out to your Brightidea Account Manager to further pursue this with our Professional Services team.

    Best,

    Ron Orlovetskiy

    Brightidea Support

  • Avatar
    damian

    "Notifications cannot be translated or changed via labels at this time"

    Is this possible yet and if so how, if not, the 'at this time' suggests it is coming, do you know when?

    Thanks

  • Avatar
    Ron

    Hi Damian,

    It's not possible to translate notifications. Unfortunately, there is no timeline on adding such functionality to this.

    Thank you,

    Brightidea Support 

  • Avatar
    Rob Poole

    Is there a way to change the text when it displays that there are no notifications? Our box seems to display repetitive text and we'd like to use more Quicken-style (read: fun) verbiage in that space to speak to our team members. See attachment.

  • Avatar
    Ron

    Hi Rob,

    The duplication of the text is actually an issue and I created a ticket for our product team to clear this up. Regarding changing the text itself, it's not possible to do this with label edit mode however you can export the entire label list and modify the label there.

    More information below:

    https://support.brightidea.com/entries/21626391-Everything-You-Need-to-Know-about-Labels-

    Thank you,

    Brightidea Support

  • Avatar
    Steve Domeck

    How can i turn off notifications for the submitter that a vote has been cast on their idea? We have turned off the email notifications that votes have taken place, but we do not want a submitter to see who has voted on their ideas from the enterprise level. If a particular webstorm wants the "who voted" information, then it can be controlled at the webstorm level.. Thanks,
    Steve

  • Avatar
    Ron

    Hi Steve,

    Unfortunately, it's not possible to turn off individual notifications at this time. The only way would be to hide/remove the entire notification menu altogether and that could even involve disabling Global Navigation.

    Let me know if you have any other questions.

    Thanks,
    Ron
    Brightidea Support

    Edited by Ron
  • Avatar
    Steve Domeck

    Thanks Ron, if we turn off global notifications, will that include "Action Items" as well?

  • Avatar
    Ron

    Hi Steve,

    That is correct, it will remove all of the functionality in that bar.

    Thanks,
    Ron
    Brightidea Support

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