Data Access and Export


When your users request it, give them access to the data you’ve received from them to work toward complying with data protection and privacy regulations. We give you examples of common user requests and things to consider. That way, you can determine how best to work toward complying with the regulations that apply to your company.

Some laws require you and your company to let users take their data with them. We’ve listed a few of the obligations that are important to many companies collecting and processing their users’ data.

  • General Data Protection Regulation (GDPR), European Union
  • User Terms & Conditions

If you have users who want to take the data that you’ve received from them, review these common requests. We’ve provided links to the procedures related to those requests.

COMMON USER REQUEST

ACTIONS TO CONSIDER

THINGS TO CONSIDER

A contact on my account left the company and wants to take her information with her.

Export Data

Consider which available data format best suits your user’s or prospect’s needs.

And if that person no longer wants you to keep the personal data you’ve collected, you can delete it. 

My prospect decided to not proceed with a potential deal with us. Instead, she’s working with our competitor.

She asked for the personal data we collected from her.

Export Data

Consider which available data format best suits your user’s or prospect’s needs.

And if that person no longer wants you to keep the personal data you’ve collected, you can delete it. 

We received a legal hold on certain user records.

And a court order requires us to provide the data that’s relevant to a specific user.

Export Data

When you export this user’s data:

  • Retain a copy for restriction of processing purposes.
  • Provide a copy for the court order.



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