Everything You Need to Know About the IPM Command Center!


The Command Center is a comprehensive home page for Innovation Program Managers to centrally manage all aspects of their Innovation Program including, Managing and tracking participants (People), Launching and tracking pre-built Innovation apps (Pipelines), Tracking and managing Innovations (Ideas), Tracking outcomes against projections, Accessing operational dashboards (Analytics) and Accessing in-product knowledge (Knowledge base)!

 

Table of Contents

Getting Started

  • Select the gear icon in the Global Navigation bar and then select "Command Center"

Top Navigation

  • The IPM can navigate through the Command Center with the navigation bar 

 

  • People

    • The People Pillar allows the IPM to quickly manage all participants directly from the Command Center page within the Brightidea Platform.

 

  • Apps

    • The Apps Pillar allows the IPM to create new Challenges/Pipelines using the pre-built Innovation apps by selecting an App type:

 

  • Innovations

    • Track and manage Innovations using the "Innovations" Pillar.
      • The Innovations Pillar will display a list of all ideas in in your Brightidea Platform.

 

  • Analytics

    • The Analytics Pillar will allow the IPM to view metrics organized by the Innovations Dashboard and the Engagement Dashboard

    • Created Innovations Dashboard
      • Selecting "Innovations" from the dropdown will redirect the IPM to the Innovations Dashboard
      • The Innovations Dashboard provides the IPM with metrics about innovations (ideas, opportunities or projects) created over the timeframe selected
      • Data is separated by the "Overall", "By Department", "By Location", and "By Challenge" tabs.  
      • Note: Pipelines marked Research Pipeline can be filtered out of the entire Innovations Dashboard by selecting the gear icon and checking off "Exclude Research Pipelines"

    • Engagement Dashboard
      • Selecting "Engagement" from the dropdown will redirect the IPM to the Engagement Dashboard
      • The Engagement Dashboard provides the IPM with metrics about unique participants and unique visitors over the timeframe selected.
      • Data is separated by the "Overall", "By Department", "By Location", and "By Challenge" tabs.
  • Knowledge Base

    • The Knowledge Base will redirect the IPM to the in-product Knowledge Base panel that contains documentation on the Brightidea Platform for reference.
    • There is also a link to our Brightidea Support Center for further information.

 

Key Program Results

  • Key Program Results shows statistics for Unique Participants, Opportunities Created, Projected Value, Tracked Outcomes (Total), and Tracked Outcomes (Dollar Amount).
  • Note: Pipelines marked Research Pipeline can be filtered out in this dashboard by selection the gear icon and checking off "Exclude Research Pipelines"

 

  • Unique Participants:

    • Represents the number of unique users who participated in the program (for example vote or submitted an idea) during the selected timeframe.
  • Opportunities Created:

    • Represents the amount of ideas where "Opportunity" is the Innovation State
  • Projected Value:

    • Represents the total dollar amount of Projections for all ideas
  • Tracked Outcomes (Total):

    • Represents the total number of ideas that have recorded Outcomes
  • Tracked Outcomes (Dollar Amount):

    • Represents the dollar value of outcomes from innovations – both revenues and cost savings – during the selected timeframe.
    • Outcomes are recognized on the last day of the period for which they are recorded and expressed on the chart in thousands of dollars.

Program Tracking

  • Program Tracking panel displays key program metrics for the Innovation Program in a graph
  • This enables the IPM to view changes of key metrics over a certain time period.
  • Program Tracking is organized by People, Ideas, Opportunities, Projects, and Outcomes

 

  • People:

    • This tab displays the total Unique Participants.
  • Ideas:

    • This tab displays metrics for Total Ideas.
    • Total Ideas represents the total number of ideas in the system at any given time.
  • Opportunities:

    • This tab displays metrics for Total Opportunities.
    • Total Opportunities (which may be referred to as Business Cases, Proposals, Solutions, etc.), represents the total number of active opportunities in the system at any given time.
  • Projects:

    • This tab displays metrics for Total Projects.
    • Total Projects represents the total number of projects in the system at any given time.
  • Outcomes:

    • This tab displays fiscal metrics for Tracked Outcomes.

Innovations Per Status

  • This chart displays a percentage of ideas that belong to a specific status for the entire Innovation Program.

 

  • The IPM can view the total amount of ideas in the entire Innovation Program that have an assigned status.
    • Please note, this chart will only support Enterprise level statuses, WebStorm specific statuses are not supported at this time.
  • The IPM can hover their cursor over a status and the status name , percentage and total amount of ideas belonging to that status will be displayed. 

Action Item Alerts 

  • Pipeline

    • Displays top five pipelines with most action items overdue or close to being overdue.  
  • Assignees

    • Displays top five users with most action items overdue or being close to overdue.  
  • The IPM can also access the "Manage Action Items" page by selecting "View Action Items Manager"

Top Users by Reputation Points

  • Active Users displays the top most active users in the IPM's system based on points earned.

Activity Feed

  • Activity Feed in the Command Center displays all recent activity for the entire Innovation Program.
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Comments

  • Avatar
    Damian

    And this is visible only to System Administrators?

  • Avatar
    Damian

    Can any of this be switched off or is a language file going to be provided so we can change some of the terminology?

    Also, in the engagement dashboard you are pulling data for location and department - where does that come from - because we have that in our profile fields but you just show no data for us.

  • Avatar
    Ron Orlovetskiy

    Hi Damian,

    It's possible to turn off the Command Center right now, this can only be done on Brightidea's end per site.

    There are no plans right now to provide ability to change any terminology on the back-end.

    Please see the below articles on the new Dashboards, the data is only pulled from system 'Department' and 'Location' profile fields (not custom fields titled 'Department' or 'Locations').

    https://support.brightidea.com/hc/en-us/articles/206184418-Analytics-Engagement-Dashboard

    Best,
    Ron Orlovetskiy
    Brightidea Support

  • Avatar
    Damian

    Thanks Ron.

    And I see that it's not possible to change the profile field type without resetting all the data .. any plans to make that possible?

  • Avatar
    Ron Orlovetskiy

    Hi Damian,

    Very good point!

    Unfortunately, there are no plans right now but something that can definitely be considered for the future.

    Please feel free to submit to our IdeaSpace (ideas.brightidea.com).

    Best,
    Brightidea Support

  • Avatar
    Damian

    On this and you can delete some of these now Ron .. but it used to be that there was be a dropdown in the menu to manage pipelines for pipeline managers ...

    where has that gone now?

  • Avatar
    Ron Orlovetskiy

    Hi Damian,

    I'm not exactly sure what you are referring to here, do you mean the right click menu when selecting a Pipeline from the list?

    Thanks,
    Brightidea Support

  • Avatar
    Damian

    Redundant now Ron - just sent in a request.

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