- Note: This article is relevant to System-level Newsletters. For Initiative Email Alerts, check out this article.
System Administrators can customize a newsletter for their Site users. Once enabled, it will be located under System Setup > Site > Newsletter. The newsletter feature allows the system administrator to build the newsletter over time by saving it, then once it is ready - Admins can add users and/or groups to the recipients list for it to be sent.
Table of Contents:
- Creating the Newsletter
- Adding Newsletter Recipients
- Adding Newsletter Content
- Managing Your Newsletters
- Sending the Newsletter
- Delete Newsletter Warning
- Important Things to Note
Creating the Newsletter
- Selecting Create a Newsletter will display the Editor with an empty Newsletter form
Adding Newsletter Recipients
- Selecting Add Recipients will allow the System Administrator to add the desired users to send this newsletter to
- The pop-up will allow users to add both individual users and/or existing user groups to the recipients list.
- The Admin can select as many users and/or groups as desired, including the 'ALL' group, which is every user in their Brightidea system
Adding Newsletter Content
- The Admin can add any text and HTML to their newsletter body.
- Note: The Newsletter Subject field has a max of 100 characters.
- The Admin can select Save to save it for later delivery or to work on again later.
Managing Your Newsletters
- Once any newsletter is saved, selecting the Newsletter title will bring the Admin to the filled-out version of the newsletter
- The Date Sent, Created By, and Last Updated will show when the newsletter is saved
- The Admin has the option to delete the newsletter by selecting the 'X'.
Sending the Newsletter
- When the Admin is ready with their recipient list and their newsletter content, they can select Send Newsletter.
- A warning box will appear, asking for confirmation of the number of recipients. The Admin must confirm this is correct by selecting Send Newsletter.
Delete Newsletter Warning
- If the Admin clicks the red "X" to delete a newsletter, a warning will pop up:
Important Things to Note:
- All newsletters inherit the System Contact as the From address on the email. This can be managed under System Setup > Site > General Settings
- Attachments cannot be appended to newsletters.
- Newsletters may take a few minutes or hours to get to the target audience, depending on the number of recipients.
- If any emails are not received, please verify the system email settings, as well as the users' personal profile settings
The images on this page aren't working - can you please update?
Thanks :-)
This is really useful information; but it would surely benefit from those images being visible, as Vicky noted previously. Update, please?
Hi Vicky - You should be able to see the screenshots now!
Best,
Anthony
Is there a way to send the newsletter to 'ALL' across the Enterprise? without having to manually create a group..?
Also,is there still a suggested limit of only sending Newsletters to 300 max recipients? Most communities are much larger than that.
Hey Michelle -
You cannot send to the "ALL" group unfortunately - you will have to add separate groups and/or users - I agree we should enhance the feature to be able to do so.
Best,
Anthony
I do not see the Preview button on my system. Also the Newsletter I receive in the email has all the HTML code in it. Should I open a Support Ticket?
Hi Ron,
Attached is what I put in the Rich Text Editor. There is no HTML, but as you can see from the email I received, there is HTML in it. Any suggestions.
Once you create the newsletters, are they all saved for the Users to view at a later date?
Thanks!
Hi April,
They are only saved for the administrators in setup, the users can only view them from the email they were sent, not anywhere in the front-end of Brightidea.
Thanks,
Ron
Brightidea Support