When situations require you to do so, prevent the processing of your users’ data. We give guidance to help you restrict forms of data processing. That way, you can work toward complying with the laws that are important to your company.
Various laws and regulations require you and your company to sometimes restrict the processing of your users’ data. We’ve listed a few of the laws that are important to many companies collecting and processing their users’ data.
- General Data Protection Regulation (GDPR), European Union
- Federal Rules of Civil Procedure, United States
If you encounter situations that require you to restrict data processing for any of your users, review these common requests and the procedures related to them.
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COMMON USER REQUEST |
ACTIONS TO CONSIDER |
THINGS TO CONSIDER |
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My company received a legal hold for certain user records. |
Export the user’s data to retain it. You can also add notes for any other restrictions to processing until the legal hold is lifted. Restrictions can include the suspension of:
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My user told me that the personal data we have on file for her is inaccurate. Because of those errors, she wants us to stop processing her data until we’ve verified the data’s accuracy. |
Export the user’s data to retain it. Then, delete her data from Brightidea. Work with your user to verify the data’s accuracy. Then, get her approval to resume processing her data. |
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My user stopped doing business with us. Although we no longer need his data, he asked that we keep it because he’s involved in a legal proceeding that possibly needs the data. |
Export the user’s data to retain it. Then, delete his data from Brightidea. |
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I’d like to prevent email and events related to a specific users from appearing in the activity timeline. |
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If you want to completely restrict processing:
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